Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Chameleon Care Group website and online forms. Separate service agreements apply when you engage us to deliver supports.

1. Acceptance

By using this website or submitting a form, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the site.

2. About our services

Website content is general information about our NDIS, aged care and nursing supports. It is not medical advice, legal advice, or a guarantee of funding, availability or outcomes. Individual supports are confirmed after assessment, capacity checks and agreement.

3. Online applications and enquiries

• You must provide accurate and complete information in booking, contact and referral forms.
• Submitting a form does not create a care contract until we confirm in writing (or as otherwise agreed).
• We may decline or refer enquiries where we cannot safely meet needs or do not have capacity.
• Health and sensitive information is handled under our Privacy Policy and applicable law.

4. NDIS and third parties

Where supports are funded under an NDIS plan, plan rules, reasonable and necessary criteria, and plan manager / self-managed arrangements apply. You remain responsible for ensuring sufficient funding and for any gap payments agreed in writing.

5. Website use

• Do not misuse the site or attempt unauthorised access.
• Content, branding and materials are owned by CCG or licensors and may not be copied for commercial use without permission.
• Links to third-party sites (e.g. NDIS Commission) are provided for convenience; we are not responsible for their content.

6. Downloads and documents

Downloadable PDFs (Code of Conduct summaries, rights charters, policies) are plain-language guides for participants and staff. They are not legal advice and may not reflect every official update. Always check official regulators for current law.

7. Liability

To the extent permitted by law (including the Australian Consumer Law), we exclude liability for loss arising from use of this website or reliance on general online content. Nothing in these Terms excludes non-excludable consumer guarantees.

8. Cancellations and service terms

Specific cancellation, notice and fee terms for booked supports are set out in your service agreement or written confirmation. After-hours urgent matters should be raised by phone where possible.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia.

10. Contact

Questions about these Terms: chameleonnursingcare@gmail.com · 0430 068 300