Privacy Policy
Last updated: August 2026. This policy explains how Chameleon Care Group handles personal information.
Chameleon Care Group ("we", "us", "CCG") is committed to protecting the privacy of participants, families, referrers and website visitors in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS quality and safeguarding expectations.
1. Who we are
Chameleon Care Group provides personalised NDIS, aged care and private nursing support across Sutherland Shire, Illawarra, Central Coast and Greater Sydney.
Contact: chameleonnursingcare@gmail.com · 0430 068 300
2. Information we collect
- Identity and contact details (name, address, phone, email)
- NDIS participant number, plan details and funding information
- Health, disability and support needs (sensitive information)
- Emergency contacts, carers and authorised representatives
- Billing, invoice and organisation details
- Website enquiry and booking form submissions
- Service notes and clinical documentation where required
- Technical data such as browser type and pages visited (if analytics are enabled)
3. How we collect information
We collect information directly from you (or your authorised representative), via referrals, support coordinators, plan managers, treating practitioners, and our website forms. Where reasonable and lawful, we collect sensitive information only with consent.
4. Why we collect and use information
- To assess needs and deliver safe, person-centred supports
- To communicate about bookings, care and emergencies
- To meet NDIS, clinical and workplace obligations
- To manage billing, invoices and service agreements
- To handle feedback, complaints and quality improvement
- To operate and improve our website and services
5. Disclosure
We may share personal information with plan managers, support coordinators, treating practitioners, emergency services, regulators (including the NDIS Quality and Safeguards Commission), and trusted service providers (for example secure hosting or IT) — only as needed and where permitted by law or your consent.
We do not sell personal information.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Information may be stored in secure systems including cloud services with appropriate safeguards. No method of transmission is 100% secure; please contact us if you have concerns.
7. Access and correction
You may request access to, or correction of, your personal information by emailing chameleonnursingcare@gmail.com. We will respond within a reasonable time as required by the APPs.
8. Complaints
If you believe we have breached your privacy, contact us first. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
9. Website forms & cookies
Information submitted via our Book In, Contact and Referral forms is used to respond to your enquiry and, where relevant, commence care planning. Essential cookies may be used for site function; any analytics cookies (if enabled) help us understand site usage.
10. Updates
We may update this policy from time to time. The latest version will be published on this page with an updated date.